For your convenience, the cost of standard shipping is always included for US domestic orders. There are no minimum spending amounts, membership enrollments or promo codes needed to qualify. Enjoy free shipping on all products everyday with Evocel.
The majority of orders are shipped on the same day of purchase for orders received during regular business hours. Delivery times range between 3-5 business days for Standard Service and 1-3 days for Expedited shipping.
All orders are shipped by USPS with tracking and you may follow the package door-to-door with the provided tracking number. For any questions pertaining to shipping, please contact our Customer Support.
If you are not completely satisfied with your purchase for any reason, we will accept returns of packages within 30 days of the sale date. We will gladly look at options for exchange or a return for refund, based on your preference. Please contact us so that we can provide assistance based on the option that suits you best.
- Please notify and return the package within 30 days from purchase date.
- All returned products must be inside of the original packaging and in an unused and undamaged state.
- A refund will be issued according to payment method used during time of purchase.
- Returns are usually processed within 2-3 business days after receipt of package.
- A restocking fee may apply.
Please contact Evocel Customer Support and allow us the opportunity to resolve any issues regarding defective items. Your satisfaction is our number one priority and we will always respond in a timely manner during our regular business hours.
If you believe you have received a damaged or defective item, please contact us and we will gladly find a solution for you. Sending a photo along with your message is often very helpful to the process, which allows us to address the issue in a more timely manner.
- This policy is only valid for naturally defective items due to a manufacturer error or damage caused during transit.
- Defection caused by any other incidents, including mis-installation, damage caused by the user, or misuse or mishandling of product, cannot be applied for this warranty.
To request a warranty replacement, please provide us with the following information:
- Close-up photo of the damaged area
- Order number
- Full name used during purchase
- Shipping address
What is not covered by warranty?
- Normal wear and tear of product use
- Misuse, lack of care, mishandling, accident, abuse or other abnormal use
- Use of the product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Product that has been modified or altered
How to Return / Exchange a Product
- Initiate contact with Evocel Customer Support so that we can make arrangements for your exchange / return and to receive a Return Merchandise Authorization (RMA) Number.
- Mail your return with the appropriate postage and address below (new warehouse address as of 4/20/2019):
Evocel RMA Department
127 N California Ave, Suite A-100
La Puente, CA 91744
- Once we receive your return/exchange item we will evaluate its condition and process your refund within 2-3 business days.
**Damaged, opened or used items require physical inspection and are subject to a minimum 15% restocking fee. We reserve the right to void a return/exchange for orders outside the RMA period or if returned in non-salable condition.**